PRIVACY

Privacy policy

Updated November 7, 2026

Information collected

The self-service flow collects the mower identity read over Bluetooth, service status, available account-report data, and the contact details needed to provide and document the service. We retain your service email separately from the order contact details, Shopify customer identifier, and payment method name supplied by Shopify. A payment account may use a different email. Payment card details are handled by Shopify and its payment providers, not stored by this site.

Device identifiers

The service stores a one-way hash of the factory device ID for matching and the final four characters for order recognition. Device names and available model, firmware, warranty, usage, and diagnostic readings may also be retained in service records and report snapshots. These records can identify the mower.

Device authentication data

After you explicitly select a nearby mower, the service reads the device information required to confirm eligibility and perform the authorized service. Authentication data is transmitted over HTTPS and held in process memory for processing. It is not placed in an audit log or displayed to other customers. Previously captured device data, if any, remains encrypted and accessible only to the authenticated technician.

Optional mower Wi-Fi setup

If you choose to connect your mower to Wi-Fi, the network name and password are sent directly from your browser to the selected mower over Bluetooth. UnlockMyBot does not upload, log, or save these credentials. The form and temporary credential buffers are cleared after use. The mower saves its network settings so it can connect to the internet.

How information is used

Information is used to confirm device compatibility, deliver the authorized service, prevent abuse, provide support, and maintain service records.

Campaign source measurement

Recognized campaign labels from public landing pages may be saved in this tab's session storage and attached to a service or bulk-credit order in Shopify to measure which marketing links lead to purchases. This does not collect your browsing history, referrer URL, private service links, or mower authentication data. Session storage ends when the tab's session ends; campaign labels attached to an order remain with its transaction record. No advertising pixel is used for this measurement.

Sharing

Information may be shared with payment, hosting, fraud-prevention, and service infrastructure providers only as needed to operate the service or comply with law. Personal information is not sold.

Retention and security

Service and audit records are retained only as long as reasonably necessary for support, fraud prevention, accounting, and legal obligations. Administrative access is protected and public requests are rate limited.

Your choices

You may request access, correction, or deletion of eligible personal information by emailing admin@grandiose.systems. Some transaction records may be retained where required by law.