SERVICE TERMS

Terms of service

Effective November 6, 2026

Eligible use

You may use this service only for a device you lawfully own or are expressly authorized to service. Stolen, blacklisted, disputed, leased, or fraudulently obtained devices are not eligible.

Service scope

For an eligible self-service request, the browser reads the mower's identity over Bluetooth before an account-release request. We confirm the account release before reporting completion. Hardware, firmware, battery, and connectivity repair are not included.

Accurate information

You are responsible for selecting the correct mower in the browser and confirming your authority to service it.

Screening and refusal

We may delay, decline, or cancel a service when ownership, device identity, blacklist status, or eligibility cannot be reasonably verified. Fraudulent or abusive requests may be reported to the appropriate platform or authorities.

Independent service

UnlockMyBot is an independent third-party service. It is not affiliated with, sponsored by, or endorsed by Mammotion. Product names are used only to identify compatible equipment.

Orders

Customer checkout is available for eligible mowers. The account-release service is $249 per eligible mower. A credit is used only after independent release verification. If a mower cannot be serviced or is ineligible before a request is sent, contact us for a refund of the unused service credit. When a request outcome is uncertain, the credit is held for review rather than a second request.

Bulk account credits

Multiple-credit orders are purchased through the signed-in Technician portal. Free accounts pay $249 for one unlock, $219 each for 2–4, $199 each for 5–9, and $189 each for 10 or more. Active Technician and Technician Pro subscriptions use a fixed $179 per eligible unlock. Separately purchased report credits are $14.99 each for Free accounts. Technician subscriptions include eligible reports during their paid access period. Taxes, if applicable, are shown at checkout. Purchased unlock credits do not expire when unused and each covers one eligible mower. Account release must be independently verified before an unlock credit is treated as used.

A report credit can be applied only to a verified service with usable warranty and usage data. A credit is reserved for that service when applied and treated as used when its report is generated. Orders purchased through eBay follow the quantities, models and terms in the eBay listing. Keep private order and service links confidential; a claimed order cannot be moved to another customer account.

Contact us through the original sales channel for unused-credit refunds. Cancellation or refund events hold unused credits for review; they do not undo a completed mower service. No refund is represented as complete until the payment platform confirms it.

Optional report

A warranty and usage report may be added to the $249 service for $24.99, making the order $273.99. A prepaid report is created only when usable records are available. Identity and account-release confirmation alone do not qualify as a report. Individual report fields can still be unavailable; battery charge and diagnostic readings, when present, describe the capture and are not a battery health assessment or a full mechanical inspection.

If a report payment is received but usable report data cannot be delivered, the report portion requires a refund through the original payment platform. Contact admin@grandiose.systems with your order number. The verified account-release service remains complete. A review or refund request does not mean money has already been returned; a refund is confirmed only after the payment platform confirms a successful transaction. Refunds are subject to the platform's rules and applicable law.

Contact

For order-specific support or help accessing your service, contact admin@grandiose.systems with your Shopify order number.